Bizapp Service Desk is a Cloud based web application that aims to keep your business ahead in terms of customer support. We offer several unique and advanced features for service desk to fill the gap between you and your end users effectively. Our customer service software solutions are smart, affordable, feature rich and completely customizable to match requirements of every business size.
Resolve tickets as you desire. Offer your users a multi-channel support by allowing them to create tickets via email, phone calls, self-service portal or in-person. Track, prioritize and automate the ticket resolution process to drive efficiency.
Scan every asset with ease. Manage a central Inventory of IT and non-IT assets. Let it be hardware, software or other configuration items, track and manage asset details throughout its lifecycle. Assign assets to the respective users for easy management. Stay updated with every bit with an asset tracker.
Manage SLA for all your incidents seamlessly without worrying about time management. Ensure timely resolution. Create and configure specific SLAs for incidents. Configure Response time and Resolution time to ensure faster response to end users.
Assign tasks to all your employees and track them until it gets resolved.
Escalate incidents based on Priority for time efficiency and easy management. Create multi-level escalation rules to offer timely response and resolution to your customers.
Get notifications for all your incidents, tickets, on raised- closed-cancelled. Create notification rules based on all your events. Get notified to your email account.
We provide flexible option to host our Cloud-based Service Desk application, to host on Cloud and On- Premise.
We offer 100% customizable web- application according to your desire. We can understand you and your organization better than others can.
One stop destination to manage all your employees and their roles based on your organization hierarchy.
A sleek and simple easy to use interface, with zero training. Our Interface is compatible with all your devices regardless dimensions.
Get information on all tickets based on parameters such as branch, department, priority, technicians, category, and request date. Export reports as you desire. We provide variety of formats such as HTML, PDF, XLS, and CSV etc. Schedule automated reports on daily, weekly and monthly basis.
Time tracking feature is concerned when the technicians are charged based on unsolved or overdue time incident time.
Take survey, rate tickets and submit feedback comments to each ticket.