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Features

Bizapp Service Desk is a Cloud based web application that aims to keep your business ahead in terms of customer support. We offer several unique and advanced features for service desk to fill the gap between you and your end users effectively. Our customer service software solutions are smart, affordable, feature rich and completely customizable to match requirements of every business size.

Incident Management

Resolve tickets as you desire. Offer your users a multi-channel support by allowing them to create tickets via email, phone calls, self-service portal or in-person. Track, prioritize and automate the ticket resolution process to drive efficiency.

Asset Management

Scan every asset with ease. Manage a central Inventory of IT and non-IT assets. Let it be hardware, software or other configuration items, track and manage asset details throughout its lifecycle. Assign assets to the respective users for easy management. Stay updated with every bit with an asset tracker.

SLA Management

Manage SLA for all your incidents seamlessly without worrying about time management. Ensure timely resolution. Create and configure specific SLAs for incidents. Configure Response time and Resolution time to ensure faster response to end users.

Task Management

Assign tasks to all your employees and track them until it gets resolved.

Escalation Management

Escalate incidents based on Priority for time efficiency and easy management. Create multi-level escalation rules to offer timely response and resolution to your customers.

Smart Notifications

Get notifications for all your incidents, tickets, on raised- closed-cancelled. Create notification rules based on all your events. Get notified to your email account.

Hosting

We provide flexible option to host our Cloud-based Service Desk application, to host on Cloud and On- Premise.

100% Customizable

We offer 100% customizable web- application according to your desire. We can understand you and your organization better than others can.

Role Based Management

One stop destination to manage all your employees and their roles based on your organization hierarchy.

Simple and Responsive Design

A sleek and simple easy to use interface, with zero training. Our Interface is compatible with all your devices regardless dimensions.

Smart Reports

Get information on all tickets based on parameters such as branch, department, priority, technicians, category, and request date. Export reports as you desire. We provide variety of formats such as HTML, PDF, XLS, and CSV etc. Schedule automated reports on daily, weekly and monthly basis.

Time tracker

Time tracking feature is concerned when the technicians are charged based on unsolved or overdue time incident time.

Survey, Ratings & Feedback Management

Take survey, rate tickets and submit feedback comments to each ticket.


Pricing

Starter

₹5000
User /Year

  • 20 GB of storage
  • Email support
  • Chat support

Pro

₹6000
User / Year

  • 30 GB of storage
  • Priority email support
  • Chat support
  • Help center access

Enterprise

₹8000
User / Year

  • 60 GB of storage
  • Phone and email support
  • Chat support
  • Help center access